- Who we are
- What information we collect about you
- How we might use, store and share that information
- Your rights and choices in relation to that personal information
This policy covers the coaching services offered by rj consulting trading as “you beyond baby” and the personal information we collect as a result of the provision of those services.
1. Personal information you provide to us:
- Identity information – including first name, last name, title, gender i) Sensitive identity information– including any health issues you may have
- Contact information – email address, telephone number
- Transaction information – billing address, some payment information that may include payment card details
- Other information – information about your daily schedule
- Usage information– including some information about how you use our website and services
2. How and why we use your personal information
in using our services, you are likely to provide us with some or all of the personal information described above. when making an initial enquiry using the contact form on the website or on our social media pages you are likely to provide us with identity information which will be used to respond to your enquiry. some sensitive identity information will be collected in the process of on-boarding you as client. we collect this information in order to be in a position to provide you with the best advice when providing our services to you and ensure that we tailor our services to you as best we can.
in order to schedule an appointment or consultation with us and pay for a consultation (where fees apply), we will need to collect your identity information and some transaction information in order to successfully schedule your consultation and pay the associated fees.
when you request marketing material to be sent to you or provide consent for us to send you marketing material, we will use your contact information in order to process your request.
other examples of when we use your personal information include processing invoices, collecting feedback on our services and entering promotions or completing surveys.
3. Third parties who may process your personal information on our behalf
Occasionally we use the services of third parties in order to process or store your information. when scheduling appointments and consultations or when sending you communications such as newsletters, these third parties help us to carry out these functions safely and effectively.
Your personal information is shared with these third parties only when strictly necessary in order to help us deliver our services to you.
4. Monitoring and recording communications
We may monitor communications such as emails and telephone calls for quality assurance, training, fraud prevention and compliance purposes.
5. How long your personal information will be held for
We will hold your personal information only where we have an ongoing legitimate basis or legal need to do so. the length of time we hold personal information for depends upon the purpose for which it was collected.
we will process your personal information where we have your consent, where collection and processing is necessary to comply with legal or regulatory obligations or where collection or processing is necessary for our legitimate business interests such as providing the service we offer to you.
when we no longer have a legitimate reason to process your personal information, we will either delete it or anonymise it.
6. Keeping your information secure
We have appropriate security measures in place to prevent personal information from accidental loss, unlawful access or any unauthorised use. we ensure that in providing our services to you, your information is only processed in an authorised manner and offered the appropriate protection at all times whilst it is under our control.
7. Your rights and choices
Under the uk general data protection regulation, you have a number of important rights and choices as to how your personal information is treated
- You can ask for copies of your personal information;
- You can ask us to rectify inaccurate or incomplete personal information;
- You can ask us to erase your personal information;
- You can ask us not to use your personal information for marketing;
- You can ask us to restrict the processing of your personal information;
- You can object to the processing of your personal information;
- You can ask that we transfer your personal information to another organisation or to you
- You can complain about our processing of your personal information; and
- To the extent that the legal basis of our processing of your personal information a is consent, you can withdraw that consent.
These rights are subject to certain limitations and exceptions. you can learn more about the rights of data subjects here. You may exercise any of your rights in relation to your personal information by sending us an email at firstname.lastname@example.org.
8. Changes to this policy
We may update this policy from time to time by publishing a new version on our website. you should check this page occasionally to ensure you are happy with any changes to this policy.
If you do not agree to the changes or how we use your personal information, you should stop using our services and get in contact with us to delete your account and personal information.
We may notify you of significant changes to this policy by email.
9. Our details